Harlow Hot Yoga & Pilates Pty Ltd
Terms and Conditions, Membership Agreement and Liability Waiver
Effective Date – 23 April 2026
Jurisdiction – Queensland, Australia

This document forms a legally binding agreement between Harlow Hot Yoga & Pilates Pty Ltd (“Harlow”, “we”, “us”, “our”) and the client (“you”, “Member”, “Participant”). By purchasing, booking, attending classes, or otherwise using our services, you agree to be bound by these Terms.

Definitions – meaning of key terms
“Services” means all classes, memberships, passes, workshops and related offerings provided by Harlow.
“Membership” means any recurring payment plan granting access to classes.
“Pass” means any prepaid class pack or introductory offer.
“Class” means any yoga, Pilates, barre or related session.
“Minimum Term” means the minimum contractual period of a Membership.
“ACL” means the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth).
“Third Party Provider” means Stripe or any payment processor used.

Pricing and Offerings – current fees and inclusions

Harlow Hot Yoga & Pilates Pty Ltd offers a range of Services including Intro Offers, Memberships, Unlimited Passes, Class Packs and Private 1:1 Sessions. All pricing, inclusions and availability are published by Harlow and may be updated from time to time. The Service purchased at the time of transaction will govern your entitlements.
Intro Offer is available for $49 and is available to new clients only. The Intro Offer includes 3 classes within 7 days. The offer also includes a complimentary guest pass and access to 5 at-home workouts via the Harlow app. 
Private 1:1 sessions are available for yoga, Pilates, barre and Reformer Pilates. These sessions are subject to instructor availability and once booked must be rescheduled with at least 24 hours notice, otherwise the session fee may be forfeited.

Memberships

The Lite Membership is $28 per week and includes one class per week at Harlow. The minimum term is 3 months, followed by a month-to-month continuation unless cancelled in accordance with these Terms.

The Flexi Unlimited Membership is $49 per week and provides unlimited access to classes at Harlow. The minimum term is 6 weeks, followed by a month-to-month continuation unless cancelled in accordance with these Terms.

The Gold Unlimited Membership is $45 per week and provides unlimited access to classes at Harlow. The minimum term is 6 months, followed by a month-to-month continuation unless cancelled in accordance with these Terms.

The Diamond Unlimited Membership is $38 per week and provides unlimited access to classes at Harlow. The minimum term is 15 months, followed by a month-to-month continuation unless cancelled in accordance with these Terms.

Harlow may also offer prepaid unlimited Membership options from time to time. These include, but are not limited to, the following:

1 Month Unlimited Membership for $209
3 Month Unlimited Membership for $605
6 Month Unlimited Membership for $1,111

These prepaid Memberships provide unlimited access to Far Infrared Heated Yoga, Pilates, Yin and Barre classes during the applicable period. 

Class Packs and Casual Passes

Casual Class Pass - available for $39 and provides access to one class at Harlow. The Casual Class Pass is valid for 3 months from the date of purchase.

5 Class Pass - available for $170 and provides access to five classes at Harlow. The pass is valid for 3 months from the date of purchase.

10 Class Pass - available for $315 and provides access to ten classes at Harlow. The pass is valid for 6 months from the date of purchase.

20 Class Pass - available for $560 and provides access to twenty classes at Harlow. The pass is valid for 9 months from the date of purchase.

Expiry dates are strictly enforced and unused classes will not be extended or refunded.

You acknowledge that payment is made not only for class attendance but also for access to booking systems, scheduling capacity, infrastructure, staff allocation, operational readiness and administrative costs. 

General Conditions
All Services are subject to availability, timetable changes and class capacity limits, and Harlow reserves the right to modify pricing, inclusions, schedules, class formats and Service offerings at any time. Purchase of any Service, including Memberships, Passes or Class Packs, constitutes acceptance of the Terms and Conditions in force at the time of purchase. Harlow provides Services by granting access to its booking system, timetable and facilities, and access to the booking platform, class schedule and available capacity constitutes provision and fulfilment of the Service, regardless of whether you choose to book, attend or use any class. You acknowledge that Harlow’s obligation is satisfied upon provision of such access and availability. It is your responsibility to use your Membership, Pass or Class Pack within the applicable validity period, and failure to do so does not entitle you to any refund, credit, extension or compensation. Upon purchase, Harlow allocates and reserves class capacity, staffing, timetable space and operational resources in anticipation of use, and this allocation forms part of the value of the Service whether or not utilised. In the event of any dispute regarding booking, attendance, access or payment, Harlow’s digital records, including booking system logs, payment processor records and attendance check-ins, will be deemed the primary and authoritative evidence.

Acceptance of Terms and Method of Agreement
By purchasing, booking, attending or otherwise using any Services, you enter into a legally binding agreement with Harlow Hot Yoga & Pilates Pty Ltd. You agree that acceptance of these Terms occurs through making a purchase online, in person or via any application, booking a class or Service, providing payment details, confirming via SMS, email or any written communication, verbal confirmation of participation, or attending or participating in any Service. You acknowledge that these methods constitute valid and enforceable acceptance of these Terms, regardless of whether a physical or digital signature is provided. 

You agree that electronic acceptance, including clicks, account creation, booking confirmations, online checkout, SMS confirmation or app-based acceptance, constitutes a legally binding electronic signature for the purposes of the Electronic Transactions (Queensland) Act 2001 (Qld) and is enforceable as if signed in writing.

You acknowledge that these Terms are presented to you prior to purchase and are available for review at all times on Harlow’s website and booking platform. By proceeding with any purchase or booking, you confirm that you have had a reasonable opportunity to read and understand these Terms and have either done so or chosen not to do so. You further agree that any failure to read these Terms does not affect their enforceability.

Payments and billing – authority and responsibility
All payments are processed via a Third Party Provider. You agree to any applicable processing fees or surcharges imposed by Stripe or equivalent provider. You authorise ongoing debits for the duration of your Membership or payment plan. Failure to make payments may result in suspension of access and recovery action. Any costs incurred in debt recovery are payable by you.

You agree that all payments must be made in full without deduction, withholding or set-off. You are not entitled to withhold payment due to any claim, dispute or dissatisfaction with Services. You waive any right to set off, counterclaim or withhold payment for any reason including dissatisfaction, dispute, illness, injury or non attendance, except where expressly required by law.

Payment Disputes and Chargebacks
You agree not to initiate any chargeback or payment dispute in relation to Services provided by Harlow where those Services have been made available to you. Where a chargeback is initiated, you agree to indemnify Harlow for all costs incurred, including administrative fees, legal costs and any amounts reversed. You acknowledge that initiating a chargeback where Services have been made available may constitute a breach of this agreement and may result in immediate suspension of access and recovery action.

You acknowledge that in the event of a payment dispute, Harlow may provide evidence including but not limited to booking records, attendance records, access logs, membership activation records, communications, and these Terms as proof that Services were made available and accepted. You agree that such evidence is sufficient to demonstrate fulfilment of Harlow’s obligations for the purposes of any dispute resolution process with a financial institution or payment provider.

In any dispute, records maintained by Harlow including booking data, attendance logs, system access records, payment records, and communications will be deemed accurate and conclusive evidence of Services provided, unless proven otherwise.

Suspension, cancellation and minimum terms – pause and exit rules

Suspension rules
Suspensions are available in minimum 7 day blocks. A reduced holding fee of $5 per week applies and is charged upfront for the full suspension period. Minimum 7 days notice is required. Suspensions cannot be backdated.

Cancellation rules
Minimum term commitments apply to all Memberships. Early cancellation incurs a $175 cancellation fee plus any required notice period. The early cancellation fee represents the recovery of the discounted rate provided in exchange for the Minimum Term commitment, alongside administrative costs. This fee may be waived at the discretion of Harlow and may be applied as studio credit. Notice required is two billing cycles for fortnightly billing or one billing cycle for monthly or 28 day billing. The notice period and early cancellation fee represents a genuine pre-estimate of loss incurred by Harlow, including administrative processing, system allocation, onboarding costs, membership setup, and reserved capacity. The parties agree this fee is reasonable and not a penalty. 

All cancellation and suspension requests must be submitted in writing to love@harlowyoga.com.au. Harlow will only process requests received via this email address. Communications via SMS, social media, phone or other channels may not be monitored and are not guaranteed to be actioned.

Expiry, transfers and class use rules
All gift cards expire 12 months from purchase date. Class packs are valid only until the stated expiry date. Memberships and Intro Offers are non transferable and must not be shared. Breach may result in immediate termination of access. Membership transfers may be permitted to another person at our discretion upon written request.

Harlow may, at its absolute discretion, vary, waive or approve exceptions to cancellation terms on a case-by-case basis. Any waiver granted does not create a precedent or ongoing entitlement and does not modify or limit the enforceability of these Terms in any other circumstance.

Class attendance, booking and conduct – studio rules
Bookings must be cancelled at least 1 minute before class commencement to avoid loss of credit where applicable. Bookings must be cancelled in accordance with the timeframes displayed in the booking system at the time of cancellation, which may be updated from time to time. You must check in for all classes attended. Make up classes may be provided for eligible memberships, are valid for 30 days, require an active membership and are non transferable. We reserve the right to refuse entry for late arrival, safety reasons or breach of conduct standards. Children may only participate if approved by Harlow and must be accompanied by a responsible adult. All attendees require their own valid membership or pass. We reserve the right to modify timetables, pricing, promotions and offerings at any time without notice.

Health, safety and liability waiver – assumption of risk

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND CIVIL LIABILITY ACT 2003 (QLD): By participating in these activities, you are at risk of suffering personal injury, including permanent disability or death. You acknowledge that the Services are 'Recreational Services' and you voluntarily assume these risks. You acknowledge that participation in yoga, Pilates, barre and related physical activity involves inherent risks including injury, strain, dehydration, fainting, falls and other physical harm. You acknowledge classes take place in heated conditions between approximately 32 and 35 degrees Celsius. You confirm you are physically fit to participate and have sought medical clearance where necessary. You must disclose any medical conditions that may affect safe participation. You participate entirely at your own risk to the maximum extent permitted by law. To the fullest extent permitted by law, you release and discharge Harlow Hot Yoga & Pilates Pty Ltd, its directors, employees, contractors and agents from any and all liability for injury, loss, damage or claims arising from participation in any Services, including negligence, except where liability cannot be excluded under the ACL. You agree to follow all instructions provided by instructors and staff and to cease participation immediately if you experience discomfort or medical symptoms. Pregnancy participation is at your own risk and subject to medical advice.

You acknowledge and agree that Harlow does not provide medical advice, diagnosis, treatment, or rehabilitation services. All information provided by instructors or staff is general in nature only and must not be relied upon as medical advice. You are solely responsible for consulting a qualified medical professional prior to participation and for determining whether you are physically and medically fit to participate in any Services. You agree that you do not rely on Harlow in making any decision to participate. You acknowledge that Harlow and its instructors are not responsible for monitoring your physical condition during classes and do not assume any duty to diagnose, supervise or assess your medical fitness beyond general class instruction. You are solely responsible for self-monitoring and determining participation levels.

You acknowledge that Harlow does not guarantee any specific fitness, health, therapeutic or lifestyle outcomes from participation in Services. Any descriptions of benefits are general in nature only and do not constitute guarantees or representations of results.

Indemnity
To the maximum extent permitted by law, you agree to indemnify and hold harmless Harlow Hot Yoga & Pilates Pty Ltd, its directors, employees, contractors and instructors from and against any claims, losses, liabilities, damages, costs and expenses (including legal costs on a full indemnity basis) arising from your participation in Services, your breach of these Terms, your failure to follow instructions, any misrepresentation regarding your health or fitness, injury or damage caused by you to yourself or any third party, property damage caused by you, any chargeback or payment dispute initiated by you, or any negligent, reckless or wilful act or omission. This clause survives termination of your relationship with Harlow.

Communications and Notice Requirements
All formal notices, including cancellations, suspensions and account changes, must be submitted in writing to love@harlowyoga.com.au. For clarity, valid notice is only accepted when received via email. Communications via SMS, Instagram, Facebook, phone call or any other informal channel may be disregarded and are not guaranteed to be actioned. This clause is for administrative certainty only and does not limit any legal rights regarding notice that cannot be excluded under law.

Refunds and consumer law – statutory rights preserved
To the maximum extent permitted by law, all Services are strictly non refundable. This includes Memberships, Class Packs, Casual Passes, Intro Offers, Workshops and promotions. You acknowledge that payment secures immediate access to Services, class capacity, scheduling allocation and administrative costs, and that such consideration is fully earned upon purchase. No refunds are provided for change of mind, scheduling issues, injury, illness, non attendance, relocation or unused Services, except where required under the Australian Consumer Law. Private sessions must have at least 24 hours notice to reschedule, or the fee will be forfeited. Some Fees include non refundable components relating to access, booking systems and administrative costs which are deemed earned upon commencement of purchase.

You acknowledge that upon purchase and/or booking of any Service, Harlow allocates resources, staffing, scheduling capacity and operational availability to facilitate your access, and that such allocation constitutes part of the value of the Service whether or not you attend or use the Service.Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded. However, where Services are provided and no major failure occurs, you agree that no refund, credit or compensation will be payable for change of mind, non-attendance, scheduling conflicts or unused Services.

You acknowledge that a Service is deemed delivered at the time it is made available for booking, regardless of whether you attend. Availability of a booked or unbooked class constitutes full provision of the Service for the purposes of this agreement.

Third party systems and access
We are not responsible for downtime, interruptions or failures of Third Party Providers or booking systems. Access may be suspended for maintenance, non payment or breach of Terms.

Intellectual property and media consent
All content, branding, materials and programming remain the intellectual property of Harlow Hot Yoga & Pilates Pty Ltd unless otherwise stated. You must not copy, distribute, record or reproduce any materials without written consent. You consent to photography and video recording during classes and agree that such content may be used for marketing and promotional purposes without compensation unless otherwise agreed in writing.

Privacy and data handling
We collect and store personal information for the purposes of delivering Services. Information may be shared with service providers where necessary. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Variation of Terms
Harlow may update or amend these Terms from time to time. Where practicable, notice of material changes will be provided via email, SMS or app notification. Your continued use of Services after any update constitutes acceptance of the revised Terms. We may suspend or terminate access for breach of these Terms, unsafe conduct, or non payment.

Service Availability
You acknowledge that access to Classes is subject to availability, scheduling and capacity limits. Harlow does not guarantee availability of any specific class, instructor, time or service.

Right to Refuse Service
Harlow reserves the right to refuse or terminate access to any Services at its discretion where a participant breaches these Terms, behaves inappropriately, or poses a risk to safety or operations. Where access is terminated or refused due to breach of these Terms, including unsafe conduct, inappropriate behaviour, or non-payment, you acknowledge that no refund or credit will be provided for any unused portion of Services, to the maximum extent permitted by law.

Entire Agreement and Reliance
These Terms constitute the entire agreement between you and Harlow. You acknowledge that you have not relied on any representation, statement or communication made by Harlow or its representatives that is not expressly contained in these Terms. This includes but is not limited to verbal statements, social media messages, SMS communications and informal discussions.

You acknowledge that any statements made by instructors, staff, contractors or representatives of Harlow outside of these Terms are not binding and do not form part of this agreement unless expressly confirmed in writing by an authorised representative of Harlow. 

You acknowledge that you have entered into this agreement independently and have not relied on any representation, warranty, statement or promise made by Harlow or any representative except as expressly set out in these Terms. You acknowledge that no oral or informal communications, including marketing messages or social media content, are intended to modify or supplement this agreement.

This agreement survives suspension, termination or expiry of your Membership or participation in Services to the extent necessary to give effect to its terms, including payment obligations, indemnities, liability waivers and dispute resolution provisions.

Limitation of Liability
To the maximum extent permitted by law, Harlow’s total liability to you for any claim arising out of or in connection with the Services is limited to the total amount paid by you for the relevant Services.

Nothing in these Terms is intended to operate as an unfair contract term within the meaning of the Australian Consumer Law. These Terms are intended to balance the legitimate business interests of Harlow with your rights as a consumer, including ensuring that any fees, restrictions or limitations are reasonably necessary to protect Harlow’s legitimate interests such as capacity planning, staffing commitments and operational costs. If any provision of these Terms is found to be invalid, unenforceable or unlawful, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Nothing in these Terms operates to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot be lawfully excluded. Where any provision is inconsistent with the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency only.

These Terms are governed by the laws of Queensland, Australia.

Agreement acknowledgement
By purchasing, booking or attending any class, pass, membership or program, you confirm that you have read, understood and agree to be bound by these Terms, including the liability waiver and payment obligations. You acknowledge this agreement applies continuously across all future purchases and memberships unless replaced by updated Terms.