This Privacy Statement sets out the policy of Harlow Movement Pty Ltd (Harlow Hot Pilates & Yoga) with respect to the way in which we collect, use, disclose, store, secure and dispose of Personal Information.
Personal information includes any information or opinion about an identified individual, or an individual who is reasonably identifiable regardless of whether the information is true or not. Harlow only collects personal information (and sensitive health information) which is necessary for, or related to, one or more of its functions or activities. The types of personal information we collect from you will depend upon the type of interaction that you have with us. Broadly speaking, the types of personal information that we collect may include:
We may collect personal information from you in a number of ways, including:
Some of our studios have surveillance cameras which may capture your image on film. We may use this information in respect of the management and security of our studios and it may be provided to law enforcement and government bodies for these purposes. We may also collect personal information from third parties, for example:
Your personal information may be used by us in a number of ways, including:
We may disclose your personal information in a variety of circumstances including to:
We do not sell your name or other personal information to third parties.
From time to time, you may be able to visit our studios or websites and deal with us anonymously or by pseudonym. However, we require certain personal information to be able to provide you with the services, products or information you seek. If you do not provide us with certain required information, we may not be able to provide you with access to those services or products or respond to your request or communication.
For example, we may not be able to respond to your enquiry, assess your application, enter you in a promotion, or send you requested information.
We take reasonable steps to ensure that the personal information we collect and use is accurate, complete and up to date. However, the accuracy of the information we hold depends to a large extent on the information you provide.
You can update (or request us to update) your personal information at any time. We ask you to keep your information as current as possible so that we may continue to provide you with useful information.
To update your details, please email us. Alternatively, if you have an online account, you may update your details via your online account. If you would like to unsubscribe or “opt out” from receiving any direct marketing material from Harlow, that option will be available in the relevant communication sent to you. We will respond to your unsubscribe request within a reasonable period after your request is made.
You have a right to request access to your personal information held by us. You are also able to update your details or request us to remove your details should you wish to “opt out” in the future. Should you wish to access, update or remove your details, please email us.
Alternatively, if you have an online account, you may be able to access the personal information we hold about you via your online account.
If there is a lawful reason for not providing you with access, we will provide you with a written explanation and will inform you of the mechanism to complain about our refusal at that time. Please note that we will respond to your requests as soon as reasonably practicable.
Harlow takes reasonable steps to maintain the security of your personal information and to prevent the misuse, interference, loss, modification and unauthorised access to or disclosure of your personal information.
We also ensure where possible that our contractors, agents, commercial partners and third party service providers have the same information security measures in place.
While we strive to protect your personal information, we cannot guarantee or warrant its complete security. No data transmission over the Internet can be guaranteed to be 100% secure. If you have an online account with us, your account will be able to be accessed by anyone who knows your login details. You should keep your login details, and any other information you use to remember these details, private and secure.
If you have a complaint or concern about the way in which your privacy has been handled by Harlow, please email us. We will respond by email within 2 working days confirming receipt of your complaint or concern. We will then proactively investigate your complaint or concern and provide you with our response within a reasonable timeframe. If, after receiving our response, you still consider that your privacy complaint or concern has not been resolved, you may then take your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).